Our Terms of Service

1. Role of Stylar

• 1.1 Stylar provides an online marketplace connecting independent Stylists with Clients.
• 1.2 Stylar is an intermediary and does not employ Stylists or provide beauty services directly.
• 1.3 Stylar will do its best as a platform to facilitate a smooth experience and provide the necessary tools for your business.
• 1.4 We use Stripe to facilitate secure payment processing and transfers between you and the Client.

2. Stylist Obligations

• 2.1 Compliance: You must maintain a valid ABN, relevant qualifications, and appropriate insurance (including Public Liability).
• 2.2 Environment: You are responsible for providing a safe, clean, and professional environment for all services.
• 2.3 Health: You must notify the Client immediately if you are sick or otherwise unable to perform the service safely.
• 2.4 Safety: No smoking, drug use, or disorderly behaviour is permitted during service delivery.
• 2.5 Conduct: You are responsible for following health and safety standards, managing allergic reaction risks, and ensuring professional hygiene.
• 2.6 Accuracy: You must ensure your profile, services, and availability are accurate and up-to-date.

3. Payments and Cancellations

You choose one of three payment methods for your store, which dictate the following cancellation rules:

• 3.1 "Charge a Deposit": The Client is charged the deposit immediately upon booking.
  • 3.1.1 If a Client cancels less than 36 hours before the appointment or is a no-show, you receive the deposit (less transaction fees).
  • 3.1.2 If a Client cancels 36 hours or more before the appointment, the Client is fully refunded (less transaction fees).
• 3.2 "Charge on Completion": The Client is charged the full amount upon completion of the service.
  • 3.2.1 If a Client cancels less than 36 hours before the appointment or is a no-show, a $40 fee is charged to the Client and passed to you (less transaction fees).
  • 3.2.2 If a Client cancels 36 hours or more before the appointment, they are not charged.
• 3.3 "I'll handle It": You are responsible for all payment collection and refunds yourself.
  • 3.3.1 Stylar is not responsible for any financial collection or missing payments under this method.

4. Limitation of Liability

• 4.1 To the maximum extent permitted by the Australian Consumer Law, Stylar is not liable for any physical injury, property damage, or allergic reactions resulting from a service.
• 4.2 You provide services and host appointments at your own risk.
• 4.3 You indemnify Stylar against any claims arising from your services, including injury, property damage, or allergic reactions.
• 4.4 Stylar reserves the right to suspend or ban Stylists for safety violations or poor conduct.

1. Role of Stylar

• 1.1 You book independent Stylists through the Stylar platform.
• 1.2 Stylar acts as a marketplace facilitator to help you discover and book services.
• 1.3 Stylar will do its best as a platform to facilitate your booking and support a positive experience.
• 1.4 We use Stripe to facilitate secure payments for all bookings.

2. Service Agreement

• 2.1 By booking, you acknowledge that the Stylist, not Stylar, is responsible for the quality, safety, and performance of the beauty service.
• 2.2 Issues regarding service quality must be addressed with the Stylist within 2 days of service.
• 2.3 Stylar may, at its discretion, mediate disputes but is not liable for service outcomes.

3. Client Obligations

• 3.1 Safety: You must communicate to the Stylist if you have any allergies, are pregnant, are sick, have a recent injury, or have any other condition that may affect the service.
• 3.2 Conduct: You must maintain professional behaviour. No smoking, drug use, or disorderly behaviour is permitted during your appointment.
• 3.3 Visitors: You should not bring a friend or pet to an appointment unless this has been previously agreed upon and communicated to the Stylist.
• 3.4 Access: You must provide an accurate location and ensure the Stylist has necessary access to the premises at the scheduled time.

4. Payments and Cancellations

You agree to pay the service price plus a platform fee through the method selected by the Stylist:

• 4.1 "Charge a Deposit": You are charged the deposit immediately upon booking.
  • 4.1.1 For cancellations less than 36 hours before the appointment or no-shows, there is no refund of the deposit.
  • 4.1.2 For cancellations 36 hours or more before the appointment, you receive a full refund (minus transaction fees).
• 4.2 "Charge on Completion": You are charged the full amount upon completion of the service.
  • 4.2.1 For cancellations less than 36 hours before the appointment or no-shows, a $40 fee applies.
  • 4.2.2 For cancellations 36 hours or more before the appointment, you are not charged.
• 4.3 "I'll handle It": You pay the Stylist directly.
  • 4.3.1 Stylar is not responsible for refunds or payment disputes for this method.

5. Limitation of Liability

• 5.1 To the maximum extent permitted by the Australian Consumer Law, Stylar is not liable for any physical injury, property damage, or allergic reactions resulting from a service.
• 5.2 You attend appointments at your own risk.

1. Information We Collect

• 1.1 We collect personal information including name, contact details, geo-location, financial/payment information, and professional qualifications (for Stylists).
• 1.2 Device data and cookies are used to improve platform performance and user experience.

2. How We Use Your Data

• 2.1 To facilitate bookings, process payments, and provide technical support.
• 2.2 For direct marketing (with opt-out options) and to provide relevant updates regarding the platform.

3. Data Sharing

• 3.1 Information is shared between Clients and Stylists to facilitate bookings (e.g. address and phone number).
• 3.2 We disclose data to third-party service providers (e.g. Stripe) and as required by law.
• 3.3 Data may be stored or processed in Australia or other secure international regions used by our service providers.

4. Your Rights

• 4.1 You have the right to access, correct, or request the deletion of your personal data.
• 4.2 You may withdraw consent for data processing at any time, though this may limit your use of the platform.

1. Security Measures

• 1.1 We use administrative, technical, and physical safeguards to protect data from misuse, loss, or unauthorised access.
• 1.2 Financial transactions are processed via secure, PCI-compliant third-party gateways (Stripe).
• 1.3 Stylar does not store your full credit card numbers on our servers.

2. GDPR Alignment (User Rights)

• 2.1 Right to Erasure: Users may request to have their data deleted, subject to legal or financial record-keeping requirements.
• 2.2 Data Portability: Upon request, we will provide your data in a structured, machine-readable format.
• 2.3 Right to Object: You may object to data processing for direct marketing purposes.

3. Data Breach Notification

• 3.1 In the event of a data breach likely to result in serious harm, we will notify the affected individuals and the relevant authorities (e.g. OAIC in Australia) in accordance with statutory timelines.

4. Retention

• 4.1 We retain personal data only as long as necessary to provide services and comply with legal, tax, or accounting requirements.